Technical Project Analyst

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact

Description:

Technical Project Analyst

Job Description Details:

The Technical Project Analyst is a hybrid role that combines client-facing service delivery with hands-on technical expertise in eDiscovery data workflows. This individual is responsible for tracking, organizing, and processing client supplied data and executing client workflows. Duties will include serving as the primary keeper of project reporting on client projects, a daily point of contact for client requests, and queue manager of client priorities.

Principal

Job Responsibilities:

Serve as the primary day-to-day point of contact for requests from multiple client and internal stakeholders across assigned matters, resolving issues independently when possible and escalating to senior team members as necessary.

Obtain, examine, and prepare client data for processing, and perform data processing through the Relativity Processing application.

Provide troubleshooting and routine support for Relativity Processing, work spaces, data workflows, and client deliverables.

Utilize downtime to assist CS department in routine client requests.

Interpret client needs and instructions in order to accurately and efficiently execute work.

Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders.

Monitor and report on the progress of client projects through the multiple departments ures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.

Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through.

Consistently deliver proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates.

Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups.

Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery.

Qualifications & Characteristics:

Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.

Strong technical aptitude with database programs, text editors, processing tools, and review platforms.

Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions.

Working knowledge of Relativity Processing a plus Highly organized and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables.

Strong client service, interpersonal, written communication, and verbal communication skills.

Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately with strong follow-through and attention to detail.

Proven ability to work independently and collaborate effectively in a team-based environment.

Available to work a Sunday-Thursday schedule

Availabi…