Customer Service Clerk - Cosentinos Price Chopper . 66th St., Shawnee

Overview

Customer Service Clerk – Cosentino's Price Chopper #249, 22210 W. 66th St., Shawnee

Position Objective:
To assist customers in their shopping experience by providing the most efficient, courteous customer service possible. Reporting Structure:
This position formally reports to the Office Manager. Status:
This is a non-exempt position.

• Know and implement the Cosentino Customer Service Standards.
• Ensure team members have information they need to effectively perform in their roles (policy or procedure changes, new merchandise information, sale information, etc.).
• Be knowledgeable about the products in the department and the store to accurately and courteously answer customer questions.
• Able to operate, clean and maintain all equipment safely and competently.
• Meet or exceed productivity standards to produce desired team and individual results.
• Ensure the front end is always clean and displays a professional overall appearance for customers.
• Efficiently and courteously handle all returns, exchanges and price adjustments.
• Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
• Intervene quickly and courteously when a cashier requests assistance with a customer transaction.
• Act in a cashier role as needed to ensure a friendly, convenient customer experience.
• Resolve customer complaints in a professional manner and involve store management when appropriate.
• Know, comply with, and encourage others to comply with health regulations, sanitation guidelines, and safety procedures for your department and store.
• Know and comply with governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
• Demonstrate strong verbal and interpersonal skills for positive customer and peer interactions.
• Demonstrate basic math and reading skills required for the position.

• A liquor license must be obtained prior to the first day of work (If applicable).
• Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
• A high school diploma or equivalent is preferred.

• Pushing and pulling grocery items and carts to the proper locations, up to a peak force of 10 lbs.
• Standing and walking for long periods on hard surfaces.
• Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
• Bending and squatting, at times to floor level.
• Climbing a ladder, possibly up to 5 ft (non-essential).