Customer Service Clerk - Cosentino's Price Chopper . 66th St., Shawnee

Position: Customer Service Clerk - Cosentino's Price Chopper #249, 22210 W. 66th St., Shawnee

Customer Service Clerk - Cosentino's Price Chopper #249, 22210 W. 66th St., Shawnee

Position Objective: To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible.

Reporting Structure: This position formally reports to the Office Manager.

Status: This is a non-exempt position.

Knowledge Essential Knowledge

• A liquor license must be obtained prior to the first day of work (If applicable).
• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

Non‑Essential Knowledge

• A high school diploma or equivalent is preferred.

Skills Essential Job Functions

• Know and implement the Casentino Customer Service Standards.
• Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
• Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
• Able to operate, clean and maintain all equipment safely and competently.
• Meet or exceed productivity standards to produce desired team and individual results.
• Ensure the front end is always clean and displays a professional overall appearance for customers.
• Efficiently and courteously handle all returns, exchanges and price adjustments.
• Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
• Quickly and courteously intervene when a cashier requests assistance with a customer transaction.
• Act in a cashier role as needed to ensure a friendly, convenient customer experience.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
• Demonstrate the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrate the basic math and reading skills required for the position.

Non‑Essential Job Functions

• Know and promote ads and specials to increase store sales and profits.
• Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and work effectively with the Accounting Team when necessary.
• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities Essential Abilities

• Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs.
• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
• Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
• Bending and squatting, at times all the way to floor level.

Non‑Essential Abilities

• Climbing a ladder, possibly up to 5 ft.

Seniority level

Entry level

Employment type

Part-time

Job function

Other

Industries

Food and Beverage Services

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