Store Manager, Retail & Store Manager

Join to apply for the Store Manager role at Ross Stores, Inc.

Our values start with our people; join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We provide customers with a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings, all while delivering a fun treasure‑hunt experience.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment, continuous learning opportunities, and development for our teams.

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Responsible for all aspects of the store’s operations. Leads the entire store operation to ensure company standards and best practices are consistently met. Staffs, trains, and develops the leadership team to deliver the desired sales and profit results while maintaining a friendly, easy‑to‑shop environment. Recruits, trains, and develops associates. Manages the operations of the stockroom, front end, and sales floor to ensure new merchandise reaches the sales floor in a timely manner, goods are received properly, and expenses are controlled through execution of best practices and productivity.

• Leads all company best practices and maximizes productivity by minimizing steps and touches.
• Analyzes store reports to evaluate controllable expenses and overall store performance.
• Addresses any variance to company standards with an appropriate action plan, partnering with the district manager as needed.
• Ensures proper scheduling of associates to meet business objectives.
• Accepts special assignments as directed by leadership.
• Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

• Recruits, hires, trains, and develops assistant managers, area supervisors, and non-exempt associates.
• Utilizes and promotes all retention tools, including incentive programs, recognition opportunities, contests, and training to reduce store turnover.
• Address personnel and performance issues by coaching, issuing written warnings, applying progressive discipline, and terminating when necessary.
• Ensures compliance with Ross personnel policies and procedures.
• Manages associate relations issues, consulting with the district manager as needed.
• Ensures compliance with all state, local, and federal regulations.

• Leads all expenditures to stay within budget.
• Controls payroll hours to plan, adjusting to current business trends.

• Maintains adherence to company safety policies and ensures the safety of associates and customers.
• Ensures associates understand and execute emergency operating procedures.

• Treats all customers, associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Executes customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervises and coaches retail associates in providing efficient and friendly service at registers, customer service desk, fitting rooms, sales floor, etc.

• Leads all store associates in, and models, a professional appearance in accordance with the company dress code.
• Reinforces the company dress code at all times.
• Represents and supports the company brand at all times.
• Ensures a clean, neat, easy‑to‑shop environment.
• Maintains a high standard of housekeeping with contracted…