Personal Banker

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.

Hourly: $20.00 - $24.40 (Amount based on relevant experience, skills, and competencies.)

Our Personal Bankers are personable, goal‑oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. We’re looking for a new Personal Banker to join our team at our Shawnee/Nieman location.

• Receive tools, resources, and training to succeed and grow with Commerce Bank.
• Deliver an excellent customer experience in person and over the phone.
• Actively listen to customers and make appropriate recommendations.
• Educate customers on a variety of retail products and digital solutions to improve financial wellness.
• Ensure financial transactions are completed accurately and efficiently, complying with policies, procedures, and regulatory requirements.
• Establish relationships with internal departments and refer customers to bank specialists when complex needs are identified.
• Earn additional pay through the quarterly incentive program.
• Interact with customers both in person and over the phone to ensure their financial needs are met through needs‑based conversations and sales fulfillment.
• Actively listen, understand, and make recommendations of products and services based on customer needs to achieve sales and service goals.
• Educate customers on a variety of retail products and digital solutions that enhance the experience and achieve sales goals.
• Identify complex financial needs and refer customers to specialists when appropriate.
• Perform other duties as assigned.

• Strong sales skills and ability to provide excellent customer experience.
• Ability to meet personal and branch sales and customer service expectations.
• Motivated and organized self‑starter with strong attention to detail and ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Adaptability to various situations with an optimistic outlook aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.

• High School diploma or equivalent; combination of education and experience required.
• 1+ years sales or customer service experience required.
• Experience working in an environment with individual and team sales goals preferred.

Monday - Friday: 7:45 AM - 4:45 PM, or 8:30 AM - 5:30 PM, or 8:45 AM - 5:45 PM
Saturdays: 8:45 AM - 12:15 PM

The candidate selected for this position may be eligible for the following employment benefits: employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. We also offer career development, education assistance, and voluntary supplemental benefits.

11000 Shawnee Mission Parkway, Shawnee, Kansas 66203

Full‑time