Retail Sales Associate

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness and maintenance, and pet safety standards as well as the direct care of pets within our store.

Job responsibilities include, but are not limited to, the following and may vary by store characteristics and needs:

• Provide the pet parent experience and outcomes in person, over the phone, at the sales register, and online.
• Greet pet parents and answer questions throughout the store.
• Prepare online orders for in-store pickup and ensure a smooth, positive pickup experience.
• Care for store-owned pets, including feeding, watering, and cleaning habitats (birds, reptiles, small animals, crickets, and fish aquariums).
• Maintain total store cleanliness standards.
• Assist with weekly price changes and monthly promotional pricing.
• Stage and sort new product to match sales floor planners.
• Face, fill, and recover products to meet sales floor standards.
• Recommend, inform, and sell merchandise, services, and live pets.
• Administer store-owned pet medications as directed by a veterinarian.
• Promote events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensure a safe environment for associates, pets, and pet parents.
• Take immediate action when a sick or injured pet is identified in the store; transport to the vet as needed.
• Assist and work in various areas throughout the store (including services) as required. Other duties may be assigned.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule; able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently reaches with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities include depth perception.
• Occasionally exposed to moving mechanical parts, a wet environment with pet hair, and high noise levels. Exposure to live animals and handling is common.

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom, you'll create moments that matter. At Pet Smart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. Apply now!

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development opportunities

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).

For applicants in Waterloo, San Francisco, or Los Angeles locations: we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.