Administrative and Development Receptionist

The Administrative and Development Receptionist serves as the welcoming face and central communications hub of our organization. This role supports daily operational flow by managing phone communications, company inboxes, and postal mail, while providing integral administrative assistance to both our programming team and the Development Director. The ideal candidate balances front-desk hospitality with organizational precision; assisting with donor stewardship, processing contributions and maintaining accurate data across digital platforms.

The position is also cross trained with general administrative functions.

At The Production Farm, we create safe places and pathways for clients to play, connect, and grow. We are a 501 (c) 3 Non-Profit Behavioral and Mental Health Outpatient Clinic. We provide a range of services including: psychotherapy, psychoeducation, skill development and enhancement, as well as school-based mental health initiatives through our learning unboxed programming. In addition to our primary services, as a charitable organization we receive donations and we reallocate those donations through our food pantry and hygiene closet, career closet and special occasion dress boutique;

clothes closet, and community gardens. We believe that everyone deserves quality mental health care and our clients, their families, and our community should have access to all basic needs.

Our evidence-based and science-backed approach is non-traditional, person-centered & trauma-informed. All services are tailored to the specific needs of each client to cultivate healing and well-being through play, art, nature, music & community. We see the human being first, always – no matter the barriers, no matter the behaviors – rather than trying to fit people into boxes defined by a diagnosis

Minimum Qualifications:

• Be a United States citizen or a resident alien with the right to work in the United States
• Be at least 18 years of age
• Have a valid driver's license, insurance and an acceptable driving record
• Pass a background check

Knowledge, Skills, and Abilities:

• Serve as primary front-desk contact: answer, screen, and route incoming phone calls while managing and monitoring central company email accounts.
• Assist the Development Director with donor relations: schedule donor meetings, prepare for and attend development functions and events, and support the assembly of fundraising campaigns and appeals.
• Accurately process incoming donations, generate and issue donation tax receipts, and assemble direct mailings.
• Enter, update, and manage donor and operational records with confidentiality and accuracy using CRM software.
• Provide core administrative support to programming staff, including tracking, ordering, receiving, and distributing food deliveries and program resources.
• Sort, open, process, and distribute incoming and outgoing postal mail and packages.
• Physical mobility and capability to move easily throughout the facility and lift or move supplies up to 50 lbs.
• Ability to understand and carry out written and oral directions independently and cooperatively.
• Establish and maintain satisfactory, professional working relationships with team members, donors, vendors, and clients.

Requirements:

• Proven experience in a receptionist, front-desk, or administrative support role.
• Demonstrated working knowledge of Google Workspace (Docs, Sheets, Gmail, Drive, Calendar).
• Comfort with and practical experience utilizing CRM database systems for data entry and reporting.
• Comfort and familiarity with leveraging modern AI productivity tools to streamline daily tasks.
• Reliable personal transportation and an active driver's license and insurance.
• Strong organizational, record-keeping, and time management skills with sharp attention to detail.
• A high school diploma or equivalent is preferred.
• Agree to abide by and foster our Farm Values.
• Possess an impeccable level of honesty and integrity in maintaining hours and handling sensitive organizational and donor data.
• Upon hire, employee will need to complete 70 hours of trauma-informed care and training within the first 2 months.