Lead: Retail Pet Care & Customer Success
Listed on 2026-10-17
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Retail
Retail Associate/ Customer Service, Retail Sales, Retail Support -
Customer Service/HelpDesk
Retail Associate/ Customer Service
Pet Smart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service and upholds the company’s vision, mission, and values while driving loyalty and promotions across the store. This role shares responsibility for safety, cleanliness, merchandising, and associate engagement.
The position requires 2+ years in retail, leadership preferred, and full-time availability including evenings, weekends, and holidays. Proficiency with computers and POS systems is expected.
This is a genuine opportunity to take on the Experience Lead:
Retail Pet Care & Customer Success role at Pet Smart.
Join Pet Smart and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Experience Lead:
Retail Pet Care & Customer Success role at Pet Smart, based in Sheboygan Falls, WI, United States.
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