Lead Economic Support Specialist

Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America's Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal /best employers.

It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks:
  Referral program, Wisconsin Retirement System, education discount and more!

The Lead Economic Support Specialist performs advanced eligibility determination and case management for Public Assistance and Workforce Development programs, including Medical Assistance/Badger Care Plus, Food Share Wisconsin, Wisconsin Shares (Child Care), Wisconsin Home Energy Assistance Program, Children's First, and Food Share Employment and Training. In addition to maintaining a partial caseload with full autonomy, this position serves as a technical resource for Economic Support Specialists by providing guidance on policy interpretation, complex case resolution, and system navigation.

The Lead Economic Support Specialist supports consistent program implementation by assisting with training development and delivery, participating in consortium-wide lead support functions, reviewing casework for accuracy and compliance, and responding to escalated consumer and staff inquiries. This role operates with a high degree of independence and expertise but does not include formal supervisory authority.

• Determine initial and ongoing eligibility and provide case management for Public Assistance and Workforce Development programs, including Medical Assistance/Badger Care Plus, Food Share Wisconsin, Wisconsin Shares (Child Care), Wisconsin Home Energy Assistance Program, Children's First, and Food Share Employment and Training, maintaining an assigned caseload with full autonomy.
• Apply complex State and Federal policies and procedures to dynamic household situations to ensure accurate, timely, and compliant benefit determinations, including high-risk, escalated, or specialized cases.
• Serve as a subject-matter resource for trained Economic Support Specialists by providing daily guidance on policy interpretation, procedural application, and system navigation, including responding to complex case questions and troubleshooting errors.
• Participate in consortium-wide lead support functions, including scheduled shifts on the ECIMP Lead Line and Change Center queues, assisting staff across multiple counties and handling escalated consumer contacts requiring advanced problem-solving and de-escalation skills.
• Review and evaluate casework completed by Economic Support Specialists to ensure accuracy, consistency, and compliance with State and Federal requirements; provide corrective guidance and feedback as needed.
• Develop, update, and deliver training materials and program refreshers in collaboration with leadership, including onboarding support, cross-program training, and policy implementation guidance.
• Coordinate workload…