Sr. Project Engineer - Customer Quality

Senior Project Engineer – Customer Quality

We are an innovative leader in energy resilience that has been meeting today's energy needs while planning for tomorrow for over 100 years. From the first modern generator launched in 1920 to today’s advanced power solutions, our product range includes engines, generators, power conversion, UPS systems, EV components, electrification solutions, microgrid controls and management, clean energy solutions, and more serving OEM, residential, industrial, and commercial customers.

As a Senior Project Engineer – Customer Quality
, you will play a critical role in ensuring Rehlko meets customer requirements by embedding quality and reliability into our manufacturing processes. You will be responsible for improving the reliability and quality of both existing and new products, collaborating directly with customers, the sales team, and internal cross‑functional groups to deliver quality and reliability data that drives customer confidence and business growth.

• Project Leadership – Define scope, objectives, and deliverables for major quality and reliability projects. Lead cross‑functional teams to completion, ensuring alignment with business goals.
• Field Quality Oversight – Monitor customer complaints and warranty claims to identify systemic issues. Drive corrective actions and long‑term improvement initiatives.
• Customer Complaint Management – Oversee complaint resolution process, ensuring timely updates to customers and leadership. Facilitate complaint board reviews and represent Rehlko in strategic customer discussions.
• Quality Awareness & Reporting – Develop and maintain advanced KPIs, dashboards, and scorecards to measure complaint resolution effectiveness and customer satisfaction. Present findings to leadership and recommend improvements.
• Problem Solving – Lead teams using 8D methodology, Six Sigma, and advanced root cause analysis. Ensure corrective and preventive actions are evidence‑based and address systemic issues. Drive aggressive timelines for resolution.
• Customer Satisfaction – Maintain and communicate customer scorecards for key accounts. Inspire organizational commitment to continuous improvement and customer‑centric quality initiatives.
• Continuous Improvement – Drive process improvements to achieve and exceed Key Performance Indicators (KPIs).

• Reports to Global Reliability Engineering Manager – NA Customer Quality.
• Frequent contact with Manufacturing, Supplier Quality, Plant Quality, Engineering, Field Service, Accounting, Marketing, Sales, Systems Support, Global Quality group, and Corporate IT.
• Direct contact with customers.

• Bachelor’s degree in Mechanical, Electrical, or Manufacturing Engineering from an ABET‑accredited institution.
• 5+ years of manufacturing, quality, or reliability experience with demonstrated project leadership.
• SAP experience preferred.
• Proficient in Microsoft Office;
  Power
  
  BI or advanced data visualization strongly desired.

• Strong leadership and project management skills.
• Advanced analytical and problem‑solving capabilities.
• Effective communication – written, verbal, and presentation.
• Deep understanding of quality engineering concepts and methodologies.
• Ability to influence cross‑functional teams and drive organizational change.
• Strong sense of urgency and initiative; inspires urgency in others.
• Organizational and planning skills with attention to detail.
• Ability to travel up to 10% for customer site inspections, sometimes on short notice.

• Six Sigma Black Belt certification.
• Previous experience in Customer Quality.
• Familiarity with AIAG processes: FMEA, Control Plans, APQP, and PPAP.
• Educational background or experience related to internal combustion engines, power generation, or genset systems.

$89,800.00 – $

Rehlko offers a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more.

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our…