Patient Service Representative Clinic - Pediatrics

Department: 01450 AMG Sheboygan
- Pediatrics:
General Status:
Full time Benefits Eligible:
Yes Hours Per Week: 36 Schedule Details/Additional Information:
Monday
- Friday from 0700 am to 1730 pm. Vary based on dept needs Pay Range: $19.80 - $29.70

Job Description

Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve.

Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For:
High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients.

• As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• As a key member of the ambulatory care team, you will:
  Patient Services:
  Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services:
  Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services:
  Upholds standards of the practice and of the medical group for accurate and timely medical records.

Patient Service Representatives (PSRs) at Aurora Pediatrics manage front-desk tasks. They schedule appointments, greet families, and verify insurance. Our experienced team of pediatricians in Sheboygan, WI, provides comprehensive pediatric primary care for your child, from birth through their high school years. Our street address is 2414 Kohler Memorial Dr., Sheboygan, WI. When you’re looking for pediatric care close to home, visit us in Sheboygan, WI.

Together, our dedicated team of pediatric experts offers a broad range of services that support your whole child through their developmental milestones. Services include preventive care such as vaccinations and well-child visits, school physical, acute care for when your child is feeling ill, and guidance for nutrition and behavior development. With a family-centered approach, you can be confident you’re in good hands.

Our pediatric physicians offer personalized care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer same-day appointments for urgent children’s health issues, virtual visits and extended hours. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure…