Field Service Technician-Network

Overview

Join to apply for the Field Service Technician-Network role at TDS Telecommunications LLC.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

As a Field Service Technician-Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). You will perform work associated with splicing and maintaining outside plant facilities and equipment. You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable. You will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications and will have direct, face-to-face contact with customers, encouraging proactive sales of TDS services and products.

Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high-speed networks.

You will exceed customer expectations by delivering extraordinary customer service, identifying customer needs, and providing telecommunications solutions. You will understand how to use and demonstrate TDS products and seek sales opportunities while educating the customer. Products & services include (but are not limited to):
Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE. You may be responsible for performing varied or additional duties to meet demands of TDS, including duties of other Field Services Technician positions.

Due to in-field support and on-call requirements, the selected candidate must reside within a 60-minute driving distance from Manitowoc, Wisconsin.

This position can be hired at either a Field Service Technician (requisition  #) or a Field Service Technician-Network (requisition  #) level depending on skills and qualifications. Please reference each posting for the minimum qualifications required and submit an application for each level you are interested in and qualified for.

• Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable, repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required.
  
  Locates, identifies and marks company underground and buried facilities to prevent damage. Keeps an orderly log of all locate requests. Performs cable fault acceptance tests on newly constructed facilities.
• Assists with and provides troubleshooting support techniques and corrections. Responds to trouble dispatches.
• Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Required Qualifications

• 1+ year basic technical telecommunications experience
  -OR- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines to meet TDS's business needs.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby…