Customer Order Processor

Location: Sheppey, UK

Contract: Permanent

Hours: Monday to Friday, 9am to 3pm (we can be flexible on timings for the right candidate)

We have a brilliant opportunity for a Customer Order Processor to join our team! Reporting to the Customer Operations Manager, you'll be responsible responsible for managing and processing all customer orders accurately and efficiently, ensuring timely dispatch and excellent customer service throughout the order lifecycle.

• Process all B2B orders following the process end to end including:

  • Order placement – making all necessary checks such as correct codes, prices, and quantities
  • Ensure maximum fulfilment of all orders
  • A timely dispatch as per the customers’ requirements
  • Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/registration
  • Provide customers with updates on the order status and delivery information
  • Able to adapt and use different customer portals where needed for order placement/ delivery bookings
• Answer general queries from customers regarding orders/ stock
• Work closely with our 3PLs
• Process customer returns
• Resolve any issues that come up:
  • Discrepancies – track and monitor these until they are closed off
  • Delays
  • Incorrect items or damaged goods
• Work closely with different departments to make sure all orders are dispatched within the month to hit monthly sales targets
• Process Tester orders/ kits onto the system and work with the relevant departments to have these completed
• Process Transfer orders where needed between different warehouses
• Process production orders for direct to customer orders (directly from factory)
• Process samples for customers

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work under pressure and meet deadlines
• Proficient in using various customer portals and ideally Net Suite ERP system
• Problem-solving skills and ability to resolve issues effectively
• Team player with strong collaboration skills
• Previous experience in order processing or customer service role
• Knowledge of B2B operations and logistics
• Experience working with 3PLs and supply chain partners
• Proficiency in Microsoft Office Suite

• 25 days holiday (full-time equivalent)
• Birthday Day off
• Christmas Bonus Day
• £500 per year Wellness Allowance
• 40% Product Discount
• 24/7 EAP & Wellbeing platform via Retail Trust
• Retailer Discounts via Circular Benefits
• Pension Scheme
• Enhanced Sick Pay
• Enhanced Family Leave