Physician Office Rep - Helen Keller Hospital, PN HKH Shoals Urology 1st Shift

Overview

Acts as collaborative member of the clinic team in providing continuity of and quality patient care. Responsible for registration, insurance verification, scheduling, answering of telephone and other functions related to patient check in and check out.

• Prepares office for daily activities, to include distribution of schedules, location of charts and organization of lobby area.
• Answers incoming telephone calls, routes to appropriate person or takes complete message.
• Faxes prescriptions to appropriate place.
• Assists patient in completion of necessary forms, verify patient chart and update information in computer system.
• Prepares new patient chart and enters data into computer system.
• Greets visitors and directs appropriately.
• Verify insurance information prior to patient arriving in clinic, complete insurance verification form and file in patient chart.
• Informs patient of appropriate co-pay and collects at time of visit.
• Key charge and diagnoses into system to provide correct billing information.
• Maintains files with referral slips and authorizations and makes appointments for consults, adhering to office scheduling policies.

Education:

High School diploma or GED preferred.

Experience:

Minimum of one year clerical experience in family or pediatric care setting preferred.

Previous secretarial/receptionist and customer service experience preferred. Typing, word processing, computer, and telephone skills preferred.

Additional Skills/Abilities:

Must have excellent communication skills with the ability to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly. Must be able to use computer terminal, fax machine, multi-line telephone and copy machine.