Billing & Collections Manager; Ftc)

Billing & Collections Manager (15-month FTC) Sheffield City Centre (office-based and hybrid) Term: 15 month fixed term from November 2026.

Salary: £40,000 - £45,000 pa pro rata for the contract duration.

We are looking for an experienced Billing & Collections Manager to join Uni Homes on a fifteen-month fixed-term contract to provide maternity cover within the Billing & Collections function.

This isn’t your typical credit control role.

You’ll manage complex B2C billing for shared utility contracts, lead process improvements, and make a real impact in a fast-growing tech business.

Unlike traditional B2B credit control, this role involves managing high-volume B2C transactions, often across shared responsibility accounts.

You’ll need strong process optimisation skills, excellent communication, and the ability to balance firmness with a positive customer experience. You will have a minimum of three years’ experience in a similar role, ideally with a good understanding of B2C monthly subscription billing.

You’ll be highly organised, analytical, and detail-oriented, with exceptional communication skills and the ability to work well under pressure and to deadlines. Reporting to the Financial Controller, you will lead and develop a team of two Billing & Collections Assistants while taking ownership of billing, collections, customer account management and process improvement activities across the business.

Key responsibilities:

Take ownership of the billing and collections process, ensuring accurate billing, timely collections and efficient resolution of billing, pricing and payment queries.

• Lead and develop a team of two Billing & Collections Assistants, providing day-to-day support, coaching and performance management.
• Monitor debt collection performance, reduce aged debt and oversee day-to-day credit control activity to support healthy cash flow and minimise bad debt.
• Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and timely resolution of failed payments.
• Maintain accurate customer and property records within Sage Intacct and ensure sales transactions and cash receipts are processed correctly.
• Validate client commission calculations, investigate discrepancies, approve commission invoices and respond to related queries.
• Produce accurate and timely revenue, cost centre, dashboard and Salesforce reporting to support decision-making across the business.
• Support the development of revenue recognition processes and maintain compliance with relevant accounting standards.
• Collaborate with Finance, Operations, Customer Service, Marketing and CRM teams to resolve complex issues, improve customer communications and enhance operational efficiency.
• Respond to customer queries professionally and ensure issues are followed through to resolution.
• Drive billing automation, process standardisation and continuous improvement initiatives to improve scalability, accuracy and customer experience.
• Lead process improvement projects and support the implementation of new systems and technologies.
• Manage relationships with third-party debt collection partners and oversee associated approvals and administration.
• Review customer goodwill payments and ensure they are processed appropriately and in line with internal controls.
• Take ownership of month-end billing and collections activities, including reconciliations, outstanding balance reviews and revenue reporting support.
• Liaise with auditors and provide ad hoc reporting and analysis as required.
  
  Skills and experience:
  
  Minimum of three years’ experience in a similar role, such as Credit Control Manager, Accounts Receivable Manager, or Revenue & Collections Manager. Strong understanding of billing and collections processes, ideally in a B2C environment.…