Outpatient Clerk

Sheffield Children’s NHS Foundation Trust

Closing date: 06 January 2026

We are looking for someone to join our dedicated Outpatients Contact Centre team; you will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.

Educated to GCSE level or equivalent experience, you'll have great organisational skills and the ability to handle a busy workload. Experience working in an administrative or reception role is essential.

This is a fantastic opportunity to make a difference in our busy outpatient environment and we'd love to hear from you if you think you'll be a great fit for our team!

• Book and manage appointments according to Trust standards.
• Engage with patients, visitors, and staff, demonstrating empathy and professionalism.
• Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
• Handle phone calls, emails, and book services such as interpreters and transport.
• Greet visitors and provide necessary information at the reception desk.
• Provide support for other roles during absence and suggest improvements for service delivery.

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England – and the top-ranked trust in the North East and Yorkshire – in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values – Compassion, Accountability, Respect, and Excellence – to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts – helping you thrive at work and beyond.

For more information on the main responsibilities for this post, please refer to the job description and person specification.

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at sc Together, we’re building a workplace where everyone belongs.

• Educated to GCSE standard or equivalent
• NVQ Level 2 - Administration or equivalent acquired experience

• Clerical and/or reception work experience gained from working within a public facing environment
• Experience of working in a team environment
• Significant clerical and/or reception experience gained within the NHS – ideally a patient administration department within a hospital setting
• Experience of in-patient, out-patient or waiting list management

• Ability to manage a busy workload and prioritise tasks
• Ability to demonstrate initiative and work collaboratively
• Experience of using modules of the Patient Administrative System, in particular the outpatient module
• Working knowledge of hospital administrative processes and practices

• Ability to communicate sensitively with children, young people, and their families
• Detail oriented

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.