Clerical Officer

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £24,465 pa/pro rata for part time staff Salary period Yearly Closing 11/01/2026 23:59 Interview date 20/01/2026

Clerical Officer NHS AfC:
Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems.

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Directorate of Gastroenterology is seeking to recruit an Administrative clerical officer for the GRaDE care Group at Sheffield Teaching Hospitals.

We are looking for an enthusiastic individual to come and join our team in the out patient department at the Northern General Hospital.

The successful candidate will need to be an excellent team player and able to work using their own initiative. We are looking to appoint a motivated individual who must have excellent communication and organisational skills.

This dynamic and interesting role will involve working within our existing multidisciplinary supportive team, providing essential day to day administrative service for Gastroenterology out patients.

Main duties of the job

Are you passionate about making a difference to the hospital and patient experience by providing a comprehensive clerical / reception service to the Trust? Do you have a strong sense of responsibility for your own actions, love to be organised and disciplined and have a high level of attention to detail and accuracy? Do you take pride in all that you do and love to provide high levels of customer service?

If your answer to these questions is yes then a clerical officer / receptionist role within Sheffield Teaching Hospital NHS Foundation Trust may be the right position for you.

Great Clerical Officers / Receptionists in the NHS are focused on the ultimate outcome of quality hospital and patient care and have high standards when it comes to liaising with any person the service comes into contact with. They thrive on the busy nature of the role and remain positive, dedicated and determined to produce quality work for themselves and the team around them.

Working

for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Please see the attached documents to this vacancy which gives you more detail on why you should come and work for us.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification Education and Qualification

• GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / Systm One (area specific software)

Experience

• Experience of working within an office environment
• Experience of working in a public facing role
• Relevant experience within the NHS

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Dis…