Customer Support Coordinator

This range is provided by Ardeta Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Ardeta Search

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Overview:

Ardeta Search are recruiting on behalf of a well-established Sheffield-based roofing contractor, part of a wider and growing group of businesses operating across the region.

This is a key front-office role, ideal for someone who enjoys being the first point of contact, takes pride in delivering excellent customer service, and thrives in a busy, operational environment.

The Role

As Office Administrator / Customer Support Coordinator
, you will play a central role in the day-to-day running of the office. Acting as the link between customers, estimators, contracts managers and wider teams, you’ll ensure enquiries are handled efficiently, professionally, and followed through.

Key responsibilities

• Acting as the first point of contact for incoming calls and enquiries
• Handling and triaging customer queries from both domestic and B2B clients
• Supporting estimating and contracts teams with enquiry management and follow-up Coordinating information between office staff, site teams and customers
• Managing general office administration, including emails, records and documentation
• Ensuring customer queries are logged, updated and resolved in a timely manner
• Providing professional, friendly communication that reflects the company’s reputation

About You

• Previous experience in customer service, reception or office administration
• Confident and professional telephone manner
• Strong organisational skills with the ability to manage multiple tasks
• Reliable, proactive and comfortable working in a fast-paced environment
• A team player who enjoys supporting others and keeping things running smoothly

Why Apply?

• Join a recognised and established Sheffield business
• Long-term, stable role within a growing organisation
• Supportive leadership and collaborative team culture
• A varied role where no two days are the same

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Administrative

Construction and Business Consulting and Services

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