FM Helpdesk Planner

FM Helpdesk Scheduler / Planner

Location: Sheffield, South Yorkshire

Salary: £31,000 per annum

Working hours: Monday to Friday – 09:00–17:00

Status: Temp to perm

We are currently recruiting for an experienced FM Helpdesk Scheduler / Planner to join a busy facilities management operation based at the Sheffield head office.

This is a key coordination role, responsible for scheduling engineers, managing maintenance requests and ensuring high service levels are delivered to clients.

• Acting as the first point of contact for service requests via phone, email and systems
• Logging and prioritising jobs using a CAFM system
• Scheduling reactive, planned and preventative maintenance works
• Coordinating engineers and subcontractors to meet SLAs
• Monitoring job progress and updating systems accurately
• Supporting reporting, compliance records and general helpdesk administration

• Previous experience in a helpdesk, scheduling or planning role within FM or building services
• Confident using CAFM systems and Microsoft Office
• Highly organised with strong attention to detail
• Excellent communication and customer service skills
• Able to work calmly in a fast-paced, reactive environment

• Salary of £31,000 per annum
• 25 days holiday plus 8 bank holidays
• Monday to Friday working hours
• Temp to perm opportunity
• Additional benefits available

If you are an organised and proactive scheduler or helpdesk professional looking for your next opportunity, we would love to hear from you.