Mental Health and ADHD Operations Associate

Mental Health and ADHD Operations Associate

Boots UK Islington, England, United Kingdom

Join to apply for the Mental Health and ADHD Operations Associate role at Boots UK
. This is a full-time hybrid vacancy, working 37.5 hours per week, within our vibrant office in Islington, London.

• Support with appointment management for booking and rescheduling clinical appointments.
• Coordinate daily service operations for appointments and maintain database accuracy.
• Support daily scheduled messaging with patients and cancellations/discharges.
• Follow up with patients on payment failures and service engagement.
• Support cross-team admin queries.
• Register referrals and liaise with GPs.
• Provide minutes for weekly/fortnightly/monthly meetings.
• Adhoc support for the wider Admin Operations Team to support Clinical Operations and Business Operations Associates during periods of annual leave and busy periods.
• Work closely with the complaints team to ensure complaints are escalated, tracked and resolved in accordance with SLA.

• Recent administrative experiences working in a fast-paced environment.
• Comfortable with technology; familiar with Microsoft Office, G-Suite, Slack and Zoom.
• Ability to deal with sensitive information and demonstrate confidentiality.
• Self-motivated to own workload and efficiently complete tasks.
• Ability to work under pressure and to tight deadlines.
• Proactive, can-do attitude to find solutions and get things done.

• Relevant secretarial / administration qualification.
• Exposure to working with a healthcare environment (or other regulated environment such as finance or insurance).

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more s/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

• Entry level

• Full-time

• Management and Manufacturing
• Industries:
  Retail

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