Business Support Officer

Join Crossroads Care Charity as a part-time Business Support Officer and play a key role in supporting unpaid carers across Sheffield through high-quality administration, reception, and customer support.

The primary purpose of this role is to deliver high quality administrative support and reception cover to Sheffield Carers Service, which is part of Crossroads Care Charity. This includes being the first point of contact for carers accessing the service, providing the vital initial telephone response for calls to the advice line, and contributing to the key work of the service.

Caring

Teamwork

Resourceful

Respect

Work as part of a small team to cover reception needs for the service

Provide a vital initial telephone response to the carer advice line

Support and engage carers to use the service

Ensure calls are dealt with professionally and efficiently

Act as first point of contact for all enquiries to the service

Work as part of a small team to provide administrative support across the service

Assess and process referrals in an accurate and timely manner

Manage multiple inboxes and respond to email enquiries from carers and professionals

Collate and send information as required by the Carer Advisor team and other colleagues

Assist with data extraction and collating as required

Process incoming and outgoing mail

Contribute to and provide administrative support for Carer Activities and projects as required

Post out information to carers

Provide support to Senior Managers as required

Maintain accurate, up-to-date, timely records for carers in accordance with Crossroads standards

Adhere to Crossroads policies, protocols, and procedures, including those related to GDPR, Health and Safety, confidentiality, record keeping, and safeguarding

Work flexibly to support carers and the needs of the service

Undertake, by agreement, any other duties that are reasonable and appropriate to the business of Crossroads and Sheffield Carers Service

To participate in appropriate training as required

To participate in regular supervisions and performance reviews

To represent and positively promote Crossroads Care organisation locally as required.