Business Operations Administrator

Location:

Sheffield

Are you highly organised, detail-focused, and ready to thrive in a fast‑paced office environment where your work truly makes a difference?

We are looking for a Business Operations Administrator to join our growing, energetic team in Sheffield. This is a fantastic opportunity to play a vital role behind the scenes—keeping our field operations running smoothly and efficiently every day. If you enjoy variety, problem‑solving, and being at the heart of a busy operation, this could be the perfect role for you.

• Supporting the team in achieving key performance targets (KPIs)
• Coordinating tasks to ensure smooth delivery of our services
• Communicating confidently with clients and stakeholders via phone and email
• Providing real‑time and pre‑planned support to field agents
• Liaising with third‑party providers to manage bookings and resources
• Carrying out quality checks on completed fieldwork
• Assisting with general office administration
• Preparing and packaging field agent kits for dispatch

• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks in a fast‑paced environment
• A proactive and team‑oriented approach
• Confidence in handling a variety of queries

• Competitive Annual Leave
• Ongoing Learning and Development
• Full‑time, 37.5 hours per week
• Health Cash Plan to support your well‑being
• Pension Scheme to help you save for the future
• Exclusive Staff Benefits:
  Discounts on shopping, travel, dining, and health & wellness services
• Enhanced Maternity & Paternity Package (subject to eligibility criteria)

Engage is a technology‑driven field services provider, part of Marston Holdings Limited – a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market‑leading integrated technology‑enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.