Receptionist, Administrative​/Clerical

Receptionist, Front of House

Sunderland, Permanent

Flow is the student accommodation brand of MCR Property Group, delivering high quality student living spaces across the UK. As part of the wider MCR Property Group, a dynamic and active property development company with offices across Sheffield, Birmingham, Glasgow and London, Flow is focused on creating exceptional living experiences for students through innovative spaces and outstanding service.

We are looking for enthusiastic and dedicated individuals who thrive in a fast paced environment and are passionate about delivering excellent customer experiences. This is an exciting opportunity to join our growing team in Sunderland and play a key role in supporting the day to day operation of our student accommodation.

We have an exciting opportunity to join our reception team at our Sunderland site. The ideal candidate will be the first point of contact for our residents, visitors and contractors, providing a welcoming and professional service. This role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple tasks efficiently in a busy environment.

• Visitor Management: Greeting residents, visitors and contractors and signing them into the building
• Communication: Answering, screening and forwarding phone calls to the relevant departments within three rings
• Scheduling: Managing the meeting room calendar and coordinating appointments
• Managing and responding to the shared email inbox
• Environment Control: Maintaining a clean, organised and welcoming reception area, communal spaces and meeting rooms
• Stock Control: Ordering and replenishing stationery, kitchen supplies and cleaning materials, ensuring communal areas are adequately stocked at all times
• Handling incoming and outgoing post and deliveries in a timely manner
• Administration Duties: Supporting site management and senior leadership as required
• Assisting residents with general enquiries and providing support where needed

• Professional, positive and confident telephone manner
• Previous front of house or reception experience required
• Professional, presentable and business appropriate attire
• Competent in Microsoft Word, Excel and Outlook
• Strong attention to detail
• Ability to work independently and proactively, as well as part of a team in a dynamic environment
• Excellent customer service and interpersonal skills
• Experience with in student accommodation, hospitality or residential settings would be advantageous