Student Registry Support Assistants; x8

The Student Registry Service is responsible for critical student administration processes, enabling students to begin, progress with, and complete their studies at the University. It oversees student registration, fees and funding, formal examinations, results and awards processing, transcript issuing, engagement and attendance monitoring, and student formal procedures (Complaints, Academic Appeals, Discipline, Fitness to Practice and Progress). The Service works with colleagues across faculties to ensure consistency of practice across the institution.

• Work effectively within a busy team to respond to student and staff enquiries via face‑to‑face, live chat, telephone and email.

• Provide a high level of customer service, ensuring that students are supported at all times.

• Work collaboratively with colleagues across the Student Registry Service to respond effectively and comprehensively to enquiries from students and staff.

• Provide information, guidance and advice to students, staff within the University and to external enquirers and organisations in line with the University's regulations and the General Data Protection Regulation.

• Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.

• Maintain and update student records using University IT systems and databases.

• As a member of the professional staff demonstrate a commitment to the Professional behaviours set out in the Sheffield Professional Framework.

• Make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible.

• Attend relevant departmental meetings (Academic Services and Student Registry staff briefings).

• Perform any other duties commensurate with the grade of the post.

• Experience in a front‑facing customer environment, providing information and guidance.
  Essential

• Excellent customer service skills, with experience of responding efficiently and effectively to phone, face‑to‑face and email enquiries.
  Essential

• Excellent communication skills, both written and verbal.
  Essential

• Previous experience of data inputting and processing.
  Essential

• Proven IT skills, with experience of working with Microsoft Office Suite (particularly Word and Excel), email and the ability to learn new software.
  Essential

• Excellent interpersonal skills and the ability to communicate confidently with people from a variety of backgrounds.
  Essential

• Ability to work effectively and flexibly in a team environment, but also able to work independently, in accordance with departmental objectives and team deadlines.
  Essential

• Strong organisational skills, with the ability to work well under pressure and to tight deadlines whilst maintaining attention to detail.
  Essential

• Knowledge and experience of the use of electronic student records systems (particularly within Higher Education).
  Desirable

• An awareness of the importance of the General Data Protection Regulation and handling confidential information.
  Desirable

• Grade: 3

• Salary: £23,742

• Work arrangement:
  Full Time

• Duration: 1 x Post 10/08/2026 – 30/10/2026; 5 x Posts 10/08/2026 – 02/10/2026; 2 x Posts 24/08/2026 – 16/10/2026

• Line manager:
  Student Fees and Funding Officers, Student Records Assistant, Student Enquiries Advisors

• Direct reports: N/A

Closing Date: 12/07/2026

For informal enquiries about this job contact Emily Harlington, Senior Business Support Officer and PA via