Imaging Booking Clerk

Job Responsibilities

• Receive and process all imaging referrals efficiently and in a timely manner.
• Maintain an understanding of the Radiology Information System (RIS) to create and locate imaging records in support of patient care.
• Register patients onto the Careflow system if no record can be found in RIS prior to booking an appointment.
• Ensure all appointments are booked in RIS in accordance with the standard operating procedures of the 18‑week RTT pathway for each modality.
• Be aware of patients’ needs when booking appointments and make any necessary adjustments to appointment times and travel arrangements, and if required, arrange an interpreting service.
• Provide a professional and courteous telephone service, answering queries and relaying messages to patients and hospital staff.
• Manage electronic orders on the radiology system, checking data thoroughly before sending for processing.
• Maintain a high‑quality service in a busy call centre environment, ensuring emails are actioned and responded to promptly.
• Receive and process paper referrals quickly and efficiently, while maintaining national and local standards.
• Communicate at a high standard of written communication over email correspondence on a regular basis.
• Input and update RIS, ensuring accurate patient records and a high standard of data quality.
• Carry out general clerical duties including filing, photocopying, and post processing.
• Work effectively in a team, supporting others and maintaining good working relationships.
• Keep up to date with organisational changes to provide responsive and efficient service.
• Carry out any other duties delegated by the Coordinators or the Appointments Supervisor.
• Always maintain strict confidentiality relating to staff, patients, and the Trust’s operations.
• Be adaptable to work with the team when booking appointments.

• Educated to GCSE standard (or equivalent).
• Previous telephone experience.
• Previous experience of working in a team.
• Experience of accurate data input.
• Previous experience in a healthcare environment.
• Good use and knowledge of IT (MS Office).
• Previous experience working in a call centre.
• Good organisational skills.
• Ability to work under pressure.
• Excellent attention to detail.
• Working knowledge of RIS.
• Working knowledge of Careflow.
• Problem‑solving skills.
• Awareness of confidentiality.
• Good interpersonal skills.
• Smart appearance.
• Professional and courteous manner.
• Excellent time‑keeping.
• Flexibility, compassion, ambition, respect and encouragement.

Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.