Receptionist​/Administrator

Main area Sheffield Eating Disorders Service Grade NHS AfC:
Band 2 Contract Permanent Hours Part time - 30 hours per week (Mon, Tue, Thu, Fri 9am-5pm) Job -

Employer Sheffield Health Partnership University NHS Foundation Trust Employer type NHS Site Sheffield Eating Disorders Service Town Sheffield Salary £25,272 pa pro rata Salary period Yearly Closing 27/07/2026 23:59

Sheffield Health Partnership University NHS Foundation Trust (SHPU) is an NHS Trust that is primarily focused on mental health and wellbeing, learning disabilities, neurodiversity and dementia. Our vision is to improve the mental, physical and social wellbeing of the people in our communities. Our services include some highly specialised regional services such as Gender Identity Services and Forensic Secure Mental Health;

and a wide variety of local and neighbourhood-based services such as primary care mental health and Talking Therapies. This is in addition to being the major provider of secondary mental healthcare for the people of Sheffield.

We have a dedicated and skillful team of people caring in Sheffield, which you could become a part of.

Our values are at the heart of everything we do.

We work together, We are respectful and Kind, We are inclusive and We keep improving.

We are seeking a motivated and organised individual to join our Specialist Eating Disorders Service as a Band 2 Administrator/Receptionist. This is a key front-facing role, providing a high-quality reception and administrative service to support both the clinical team and the service users who access our care.

As the first point of contact for the service, the post holder will play an important role in creating a welcoming, professional, and supportive environment for service users, carers, and visitors. The role requires excellent communication skills, a compassionate and patient-centred approach, and the ability to handle sensitive and confidential information with discretion.

Working closely with the administrative team and Operational Manager, the successful candidate will contribute to the smooth and efficient running of the service. Duties will include managing telephone enquiries, greeting visitors, maintaining accurate records on patient systems, and undertaking a range of general administrative tasks. The ability to prioritise workload, work flexibly, and remain calm under pressure in a busy environment is essential.

This is an excellent opportunity for someone with strong organisational and IT skills who enjoys working as part of a team and is committed to delivering a high standard of customer care. In return, you will be supported in your development and have the opportunity to contribute to a service that makes a meaningful difference to people’s lives.

The post holder will provide a comprehensive administrative and reception service to support the Specialist Eating Disorders Service, ensuring the smooth day-to-day running of the service. As a key point of contact, you will manage incoming and outgoing telephone calls, respond to enquiries in a professional and timely manner, and accurately record and relay messages. You will also undertake reception duties, welcoming service users, carers, and visitors, and creating a positive and supportive first impression of the service.

Administrative responsibilities will include producing and formatting documents, maintaining accurate electronic records on patient systems (e.g. RIO), handling incoming and outgoing post, processing deliveries, and undertaking general office tasks such as filing, photocopying, and ordering supplies. You will be expected to work closely with administrative and clinical colleagues, providing clerical support as required and contributing to an efficient and well-organised working environment.

We are looking for an individual with strong organisational and communication skills, who is confident using IT systems including Microsoft Office and email. The ability to prioritise workload, manage competing demands, and work effectively under pressure is essential. You will need to demonstrate a high standard of customer care,…