Appeals Officer

An exciting opportunity has arisen for an experienced, Appeals Officer to join The Bank Park Group, which are an ever-expanding business and part of the Intelli-Park Group.

We now have an attractive and exciting opportunity for a motivated, ambitious and driven individual to provide administrative support, working closely with different departments within the organisation.

Location: Sheffield / Hybrid (full time in the office for the 6x month probation period, 3x days thereafter)

Contract: Full-Time, Permanent

Hours: Full-Time, 09:00am - 17:30pm

Reports to: Appeals Team Leader

We are seeking a Case Administrator to join our team. In this role, you will:

• Handle appeals related to Parking Charge Notices (PCNs)
• Manage incoming and outgoing emails regarding PCNs and other company matters
• Respond to requests for information on issued PCNs
• Address enquiries and complaints related to PCNs
• Assist with other tasks connected to appeals and correspondence received

• Review and process PCN appeals promptly
• Communicate with customers via Intelli-verse, email and post
• Maintain accurate records of all correspondence
• Work closely with the admin manager to resolve issues
• Ensure compliance with relevant laws and regulations
• Undertake reasonable additional duties as required
• Communicate good relationship with debt collection regarding cancellations and ensure PCNs are pursued correctly.

• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to work independently and manage your workload
• Proficient with basic computer applications
• Administrative experience required
• Comfortable working with multiple systems
• Keen interest in technology
• Understanding of parking regulations is beneficial but not required

• Full-time position
• Probationary period applies
• Join a supportive and friendly team
• 28 days of annual leave including (8) bank holidays (must be taken within the holiday year and cannot be carried over)
• Reimbursement for work-related expenses, subject to prior approval and submission of receipts

• Applicants must have the legal right to work in the UK