Receptionist​/Administrator

Hillsborough Permanent Aug 5, 2026

Location: S6 2DH
And/ Or S62 6ES

Hours: 32 Hours Tuesday to Friday

Salary: £21,149.44

Contract: Permanent

We are looking for a friendly, organised and professional Receptionist & Clinic Administrator to join our growing clinic team.

This is a varied role that combines front-of-house reception responsibilities with administrative support, making it ideal for someone who enjoys delivering exceptional customer service while ensuring the smooth day-to-day operation of a busy healthcare environment.

You will be the first point of contact for patients, visitors and referrers, helping to create a welcoming and positive experience while supporting clinicians and operational teams through a range of administrative activities.

• Providing a warm, professional welcome to patients, visitors and family members.
• Checking patients in and recording arrivals accurately within clinical systems.
• Managing walk-in enquiries and directing individuals appropriately.
• Maintaining a clean, organised and welcoming reception and waiting area.
• Processing payments for private services in line with company procedures.
• Supporting the daily operation of the clinic, including opening and closing responsibilities.

• Managing multiple email inboxes and responding to enquiries efficiently.
• Processing new referrals and making first contact with patients.
• Booking, amending and cancelling appointments.
• Coordinating patient pathways with external referral partners.
• Updating referral systems and maintaining accurate records.
• Uploading and distributing discharge letters, reports and other patient communications.
• Supporting clinicians and colleagues with general administrative queries.
• Assisting with inbound and outbound telephone calls to patients and referrers.
• Ensuring compliance with confidentiality, GDPR and data protection requirements.

• Experience working in a customer service, reception or patient-facing role.
• Previous administrative experience in a busy environment.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Confident handling high volumes of telephone calls and emails.
• Good IT skills and experience using computer-based systems.
• Ability to prioritise workload and work effectively under pressure.
• A professional, positive and patient-focused approach.

• Previous experience working within a healthcare, clinical or medical environment.
• Experience dealing with patients, members of the public or healthcare professionals.
• Understanding of patient confidentiality and data protection requirements.

• Friendly, approachable and professional.
• Compassionate and committed to delivering excellent patient care.
• Proactive and self-motivated.
• Adaptable and flexible in your approach to work.
  
  A strong team player who enjoys supporting others.
• Calm and organised in a busy environment.

In return, you'll become part of a supportive team dedicated to delivering outstanding patient care and service. You'll play an important role in ensuring patients receive a positive experience from their first interaction with our clinic through to the completion of their treatment journey.

BH1259

PP1