Professional Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Sheffield Register Office is seeking to recruit two part-time Professional Officers to join the team at Sheffield Register Office, based at the Town Hall. We are looking for confident, approachable and professional individuals who enjoy engaging with members of the public and delivering a high standard of customer service.

Location:

Sheffield City Council, Town Hall, various off site locations including children’s hubs and licenced premises.

Training provider:
Experience with working within the registration service would be beneficial but not essential as full training is given internally.

As a Professional Officer, you will support the delivery of an efficient, effective and customer-focused public service for the citizens of Sheffield and visitors to the city. Sheffield Register Office has a statutory responsibility to ensure that births, deaths, marriages and a range of other registration duties are carried out in accordance with the requirements and compliance standards set by the General Register Office (GRO).

Although the role is based at the Town Hall, you will be required to travel to other locations across Sheffield, including family hubs to attend appointments and licensed premises, to support the delivery of ceremonies.

The role involves working within the relevant legislative framework, including the Births and Deaths Registration Act 1953, the Marriage Act 1949 and the Civil Partnership Act 2004, among others.

Our core service is delivered Monday to Friday. However, weekend working may be required to support the delivery of ceremonies. Registrars in Sheffield may be required to work one weekend per month where cover cannot be provided through volunteers as part of their contract.

Successful part-time employees will work alternate weeks from each other

Week 1 will be three days Monday through to Wednesday 22.2 hours

Week 2 will be two days Thursday and Friday 14.4 hours

Equal to 18.5 hours per week, 52 weeks per year, and benefit from a generous annual leave entitlement.

Working under the supervision of the Registrar of Births and Deaths and the Superintendent Registrar, you will develop skills and experience across the following areas:

• Birth registrations.
• Death registrations.
• Notice of Marriage or Notice of Civil Partnerships.
• Ceremonies including Marriage, Civil Partnership, baby Naming and Renewal Of vows.
• Proof of Life.
• Birth, Death or Marriage Certificate production.
• Working with an appointment diary, ensuring all appointments are completed.
• Various administration duties in compliance with GRO and the Senior Registration team’s guidance.
• You will act as a Deputy Registrar or Deputy Superintendent Registrar whilst carrying out your duties on behalf of the Register Office and Superintendent Registrar of Sheffield.

We are seeking individuals who enjoy working with people and are committed to delivering a high standard of customer service, if you are a confident and outgoing person this could be the role for you. The Register Office plays an important role in many significant life events, including births, deaths and marriages, and supporting members of the public during these occasions can be both meaningful and rewarding.

We are looking for individuals who can work effectively as part of a team and once trained, are able to manage their workload efficiently and independently.

Much of the service’s compliance framework is determined by the General Register Office (GRO). You will therefore be required to follow GRO procedures and policies, in addition to all relevant Sheffield City Council policies and procedures.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with…