Quality & Compliance Officer

We are seeking a Quality & Compliance Officer with apprentice experience to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries.

With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently.

As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development

• Review Statements of Results (SoRs) for completeness and accuracy
• Process certification claims in line with company procedures
• Maintain certification records, trackers and databases
• Monitor certification turnaround times and escalates issues as required
• Support certification audits through the provision of accurate records and evidence

• Manage the Quality & Compliance mailbox
• Monitor and triage incoming enquiries
• Respond to routine quality and compliance queries
• Track actions arising from enquiries and ensure timely follow-up

• Manage version control of policies, procedures and quality documentation
• Ensure controlled documents are current, accessible and appropriately archived
• Maintain quality and audit records and supporting documentation

• Support the preparation of compliance and regulatory reports
• Assist with evidence gathering for internal and external audits
• Maintain accurate compliance records and action logs

• Maintain quality trackers, monitoring logs and action plans
• Support quality reporting and dashboard production
• Assist with data collection, validation and reporting activities
• Ensure records and management information remain accurate and up to date

• Support the wider Quality & Compliance team with administrative activities
• Liaise professionally with internal and external stakeholders
• Maintain confidentiality and handle sensitive information appropriately
• Support continuous improvement by identifying opportunities to improve administrative processes
• Other duties as required

• Experience working within an awarding organisation (AO), EPAO or training provider
• Previous experience in an administrative, coordinator or support role
• Excellent attention to detail and high levels of accuracy
• Strong organisational and time management skills
• Experience maintaining records, trackers or databases
• Excellent written and verbal communication skills
• Proficient in Microsoft Office applications, particularly Outlook, Word and Excel
• Ability to prioritise workload and manage multiple tasks effectively
• Ability to follow processes and maintain accurate records and audit trails
• Professional, reliable and customer-focused approach
• Ability to work independently and as part of a team
• GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship

• Experience of certification administration
• Experience maintaining quality, compliance or regulatory records
• Experience of document control and version management
• Knowledge of Ofqual-regulated qualifications or apprenticeship environments
• Experience of working with quality performance data
• Data and technology skills (Office 365, Excel, Power BI or automation tools)

• Statements of Results are reviewed accurately and processed promptly
• Certificates are claimed and issued within agreed service standards
• The Quality & Compliance mailbox is managed efficiently and professionally
• Quality and compliance registers are accurate, complete and maintained consistently.
• Policy review schedules and document control processes are effectively managed
• Audit and compliance records are organised, accurate and readily available
• KPI reports, trackers and action logs are maintained accurately and on time
• Internal and external stakeholders receive a responsive and professional service
• The Quality & Compliance team is supported by…