Helpdesk Administrator -Temp

Hays are delighted to be supporting a leading Sheffield-based organisation with the recruitment of a Helpdesk Administrator to join their busy Facilities and Estates team. This is an excellent opportunity for an experienced administrator or customer service professional seeking an immediate start within a fast-paced, office-based environment.

This role is 100% office-based in Sheffield City Centre with no hybrid working available. Working hours are 8:00am - 4:00pm, Monday to Friday (35 hours per week).Key Vacancy Information - Sheffield City Centre | Immediate Start | Temporary until Christmas | Full-Time | £13.64 per hour + Holiday Pay (£25,249)

The Role As the first point of contact for facilities-related enquiries, you will be responsible for coordinating maintenance requests, managing access control systems and supporting the smooth operation of essential building services.

Key responsibilities include:

Managing a busy helpdesk, responding to telephone and email enquiries
Logging and monitoring maintenance requests using a facilities management system
Liaising with internal teams and external contractors to monitor job progress
Administering building access requests and access control systems
Coordinating key and lock requests, replacements and changes
Supporting contractor control processes and ensuring information is recorded accurately
Producing reports, processing work orders and maintaining system records
Providing a professional and efficient service to a wide range of internal stakeholders

About You To be successful in this role, you will have:

Previous administration, helpdesk, customer service or facilities support experience
Excellent communication skills, both written and verbal
Strong organisational skills with the ability to manage multiple tasks simultaneously
Experience using databases or management systems to record and monitor information
Good attention to detail and a proactive approach to problem-solving
Strong IT skills including Microsoft Office applications

What You'll Receive

Immediate start opportunity
Competitive hourly rate of £13.64 per hour plus holiday pay ( £15.51 per hour including holiday pay) £25,249 salary equivalent
Temporary assignment running until Christmas
Full-time hours, Monday to Friday - 35 hours a week
8am - 4pm , 1 hour for lunch.
Central Sheffield location with excellent public transport links
Opportunity to gain experience within a large and well-established organisation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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