Receptionist, Administrative​/Clerical

The receptionist post sits in the reception team at Meadowgreen Health Centre and is a part-time role of 20 hours a week. The work centres on being the first point of contact for patients and visitors, handling face-to-face and telephone enquiries alongside administrative tasks. The practice runs across two sites for close to 19,000 patients and is a training practice, which suits a busy, team-based setting.

Reception experience is desirable, but the practice will train the successful candidate.

• Act as first point of contact for patients and visitors, in person and by phone
• Maintain and monitor the practice appointment system
• Process personal, telephone and online appointment requests
• Answer incoming calls, deal with callers' requests and signpost patients to the right service
• Arrange repeat prescriptions
• Enter new and temporary registrations and patient information into healthcare records
• Direct information requests to relevant team members, such as SARs, DVLA forms and solicitor letters
• Initiate contact with and respond to requests from patients, team members and external agencies, managing queries efficiently
• Action incoming emails and correspondence
• Support clinical staff with general tasks
• Complete opening and closing procedures in line with the rota
• Maintain confidentiality at all times, keep the reception area and notice boards tidy, and photocopy documents as required

• GCSE level 4 or equivalent in Maths and English

• IT literacy
• Excellent written and verbal communication
• Excellent organisational skills and ability to prioritise a busy workload
• Effective time management and meeting deadlines
• Professional, clear and polite telephone manner
• High level of accuracy and attention to detail

• Maintaining confidentiality and complying with GDPR and information governance requirements
• Working independently and as part of a team
• Strong problem-solving and analytical skills
  
  Following policies, procedures and clinical protocols
• Flexible approach to changing workloads and priorities
• Remaining calm and professional under pressure

• Experience in general practice or a similar healthcare setting
• Experience of or familiarity with Systm One
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• High level of accuracy and attention to detail
• Ability to manage competing priorities and work to deadlines
• Reception and customer service experience

• Training provided to the successful candidate