Psychology Administrator

This Divisional Psychology Administrator post supports psychology services across a division of Hampshire and Isle of Wight Healthcare NHS Foundation Trust. The work covers diaries, meetings, records, recruitment, reports and acting as contact for staff and external partners. It blends PA, administrative and workforce support across secure, acute and crisis psychology services. Candidates need an NVQ Level 3 in Business Administration or equivalent experience, plus E-rostering experience.

• Coordinate and support delivery of administrative services across complex clinical environments
• Coordinate key activities across secure, acute and crisis psychology services
• Manage diaries and inboxes
• Coordinate meetings
• Maintain records and databases
• Support recruitment and onboarding processes
• Prepare reports and correspondence
• Act as key point of contact for staff and external partners
• Track key activities and manage data to support service performance
• Maintain effective administrative systems
• Provide PA, administrative and workforce support
• Contribute to developing administrative processes and implementing agreed changes

• NVQ Level 3 in Business Administration or equivalent experience

• Senior administrative experience to director level
• Administering and maintaining E-rostering systems
• Managing own workload to meet deadlines amid changing priorities
• Working under pressure, handling difficult situations calmly and diplomatically

• IT literacy, including Microsoft Office
• Organisational, coordination and attention-to-detail skills with a methodical approach
• Communicating with staff at all levels and handling sensitive issues appropriately
• Problem-solving aptitude
• Logical, structured way of working

• Working independently on own initiative, prioritising workload and flexible to change
• Building good working relationships within a team
• Professional, confident and diplomatic manner with a mature approach
• Motivated and flexible, able to motivate others
• Maintaining high professional standards

• Knowledge of the psychological workforce
• Administrative support experience in a hospital setting
• Office management or autonomous working experience
• Managing purchase orders and requisitions
• Previous NHS experience
• Knowledge of clinical services and administrative improvement techniques
• Excellent interpersonal skills and effective communication with staff at all levels
• Proactive, self-motivated and meeting deadlines amid competing demands

• Opportunity to develop administrative skills and gain experience in psychology services
• Flexible working requests can be discussed at interview