GP Medical Receptionist

Forge Health Group is recruiting afternoon GP receptionists across Pitsmoor Surgery and The Flowers Medical Centre, its two-site practice. The work covers front-of-house reception, telephone and face-to-face enquiries, booking appointments, repeat prescriptions, post handling and patient records. Shifts run Monday to Wednesday, 13:30 to 18:30, with cover expected for extended hours, holidays and absences. Candidates need five GCSEs at grade C or above, including Maths and English.

• Provide a front-line reception service, greeting and directing patients on arrival
• Handle face-to-face and telephone enquiries, explain surgery procedures and book new and follow-up appointments
• Process repeat prescription requests
• Open and secure the premises, including checking heating and ventilation and setting the alarm
• Open, sort and distribute incoming post, scanning correspondence into the correct records
• File and retrieve patient records in strict alphabetical order
• Register new patients and temporary residents, completing forms and updating patient details
• Enter patient information accurately onto the computer system
• Liaise with outside agencies such as hospitals and ambulance control by phone, fax or email
• Pass messages to clinical and managerial staff and hand over outstanding tasks
• Keep reception and consulting rooms stocked with stationery and equipment
• Cover holidays, sickness and other absences when needed

• Five GCSEs at grade C (4) or above, including Maths and English

• Able to deal with patients sensitively and professionally at all levels of the organisation
• Good knowledge of Windows-based systems and ability to use Word
• Confident working with patients face to face and over the telephone
• Excellent interpersonal and communication skills
• Confident in the use of IT
• Strong team player, reliable and flexible

• Experience of dealing with difficult patients and handling conflict
• Relevant GP surgery or other NHS experience
• Previous experience of working with a multicultural population
• High-level IT skills, including office software packages and/or EMIS Web experience

• Training on the clinical system will be provided
• Support for the skills and development of staff