Enquiry Desk Assistant

Location:
Snig Hill, Sheffield

Hours: 37 per week

Contract Type:
Permanent

Closing Date: 3 rd November 2026

As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professionally, and courteously with all enquiries. In this role you will take appropriate steps to process and complete any necessary administrative tasks efficiently.

Role:
Enquiry Desk Assistant

District:
Sheffield

Location:
Snig Hill, Sheffield

Salary: £25,242 - £27,204 + a weekend working allowance

Hours: 37 per week

Contract Type:
Permanent

Closing Date: 3 rd November 2026

As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professionally, and courteously with all enquiries. In this role you will take appropriate steps to process and complete any necessary administrative tasks efficiently.

• Provide a prompt response to all enquiries received at the enquiry desk.
• Where appropriate signpost enquirers to other SYP teams, partner services, and/or organisations.
• Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public.
• Creating incidents (e.g., Reporting crimes, historic offences, CSODS)
• Check, Confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration, and crime reports.
• Maintain and update electronic records/systems.
• Search and retrieve information to complete tasks whilst maintaining the security and confidentiality of all material handled.
• Report persons for minor offences, use of Police Caution.
• Responsibility for security of access through the public foyer area/ car parks including booking in visitors to the site.
• Carry out general clerical/ administrative duties.
• Attend court to give evidence in accordance with instruction and legislation.

• Experience of dealing with customers face to face in a fast-paced environment.
• Able to keep calm under pressure when dealing with difficult situations.
• Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
• Ability to demonstrate teamwork, effective communication, resilience, and problem solving.
• Previous clerical / administrative experience.
• Able to work a shift pattern including weekends, bank holidays, and overtime when available and ability to travel to and work at different sites.

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family-friendly policies including enhanced maternity, paternity, and adoption leave
• Flexible working arrangements including flexitime and hybrid working for some roles
• Job sharing/part-time working for some roles
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust (FIT)
• A comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistance Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as:
  Blue Light Card, Company Shop, Cycle to Work scheme
• A commitment to embracing the principles of sustainability, including reducing our negative environmental impacts, and enhancing our positive social contribution
• Membership of the Sports and Social Club
• Access to a wide range of staff support groups and networks

We are a Disability Confident Employer and guarantee an interview for all disabled applicants who meet the essential criteria for the role.