Client Solutions Manager

Client Solutions Manager – Private Sector

Location - Sheffield

Salary – Up to £40,000 (DOE)

Marston Holdings is looking for a Client Solutions Manager to identify, secure and launch new private sector client relationships. This role sits at the heart of new business, taking opportunities from first conversation through to live, business-as-usual delivery.

You’ll work closely with clients and internal specialists to design, launch and optimise enforcement and recovery solutions that deliver real value.

In this role you’ll play a key role in growing our private sector business, with real exposure to senior stakeholders and the opportunity to develop a career in business or proposition development.

• Competitive salary
• Hybrid working (2 - 3 days WFH)
• Permanent, full-time role (37.5 hours/week)
• A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
• Healthcare cash plan
• 27 days’ holiday plus bank holidays
• Enhanced maternity and paternity packages (eligibility criteria apply)

• Manage new business opportunities from solution design to onboarding and service launch.
• Act as the primary contact for new clients during early delivery.
• Analyse client data to identify the right solution and quick-win opportunities.
• Lead client meetings and business reviews, presenting performance and insight.
• Monitor SLAs, manage escalations and ensure regulatory compliance.
• Collaborate across operational, legal and compliance teams.
• Maintain accurate CRM records and reporting.

• Strong analytical skills with the ability to translate data into insight.
• Experience managing clients in enforcement, debt recovery, legal or regulated services.
• Knowledge of debt, litigation and High Court Enforcement processes.
• Clear, confident communication skills.
• High attention to detail and a full UK driving licence.

Marston Holdings Limited is a parent company comprising eight specialist entities, each delivering essential services across enforcement, technology, transport, and customer engagement. Join us and be part of an organisation that is forward thinking, collaborative, and committed to delivering real value to clients and communities.

This role will be subject to DBS and County Court Judgment checks. Please keep us updated if your circumstances change.

Marston Holdings is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive environment where everyone can thrive.