Regional Customer Relations Manager

Overview

Regional Customer Relations Manager

Location:

Ideally Aylesbury (with support for homes in Bicester and Buckingham) Salary: £40,000 + Bonus

Contract:

Full-time, flexible working patterns available

Are you a relationship‑builder with a passion for delivering exceptional customer experiences? Do you thrive in a role where every interaction can make a meaningful difference to someone’s life? We’re looking for a Regional Customer Relations Manager to join our team and drive the growth of our care homes across the region.

This is a fantastic opportunity for someone with a background in sales or customer service who wants to bring empathy, professionalism and energy to a role that truly matters.

As our Regional Customer Relations Manager, you’ll lead on all direct sales and enquiry‑management activity across our homes in Aylesbury, Bicester and Buckingham. You’ll be the first point of contact for prospective residents and their families, guiding them through the enquiry journey with warmth, clarity and confidence.

Your work will directly support our mission to provide outstanding care — ensuring every potential resident feels informed, supported and welcomed from the very first conversation.

• Plan, prioritise and deliver sales and customer engagement activities to achieve agreed targets.
• Respond promptly to all enquiries, ensuring a smooth and positive journey from initial contact to home visit and conversion.
• Maintain accurate records of all enquiries and referrals, tracking progress through to final decision.
• Coordinate assessments with Home Managers where required.
• Develop and implement respite‑to‑permanent conversion plans.
• Ensure all income processing and finance documentation is completed for successful conversions.
• Provide regular activity reports to the Home Manager, Commercial Business Partner and Regional Director.
• Build strong internal and external relationships to support the success of each home.
• Network within the local community to raise awareness and support marketing activities.
• Monitor competitor activity and share insights with the wider team.
• Gather and share content for the company website, including blogs and updates.

We’re looking for someone who brings both professionalism and heart to their work.

Experience & Skills

• Strong background in sales and/or customer service.
• Ability to manage multiple priorities and stakeholders.
• Experience in social care is an advantage but not essential.
• Excellent communication and relationship‑building skills.
• Confident using MS Outlook, Word and Excel.
• Full UK driving licence (regional travel required).
• Organised, proactive and able to work flexibly when needed.
• Empathetic, approachable and committed to delivering exceptional service.

Alongside a competitive salary and bonus structure, we provide a comprehensive benefits package designed to support your wellbeing, development and work–life balance:

• Private medical cover (Bupa)*
• 4x salary life assurance (after 6 months)
• Royal London pension scheme
• Personal car lease options via salary sacrifice/*
• Discounts across major retailers, leisure providers and hospitality
• 25 days holiday plus bank holidays
• Holiday purchase scheme**
• Simply Health cashback plan* (including virtual GP access for you and up to 4 children)
• Enhanced maternity, paternity and adoption pay
• Flexible working patterns
• Cycle to work scheme/*
• Service recognition awards
• Training and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership
• Blue Light Card eligibility
• Subsidised BHSF Sick Pay Cover
• Additional BHSF cover options (Life, Cancer, Personal Accident)
• Free Company Shop membership
• Free Will Service
• Concerts for Carers access
• Leeds Credit Union savings and loans
• Taste Card
• Tickets for Good
• Tax Refund Company support

Some benefits available after 12‑week probation

All benefits are subject to salary sacrifice rules

If you’re ready to bring your sales expertise, people skills and passion for care into a role where you can make a real impact, we’d love to hear from you.