Senior Account Manager - Membership, Arts and Culture and Education

Senior Account Manager – Membership, Arts & Culture & Higher Education

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Pay range:
This range is provided by manifesto. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

About The Role

We're looking for a Senior Account Manager to work on some of our largest clients in our portfolio of clients in the professional membership, arts and culture and higher education sectors. We’re actively growing this sector and are looking for an individual to support the Client Strategy Partner and Account Director in growing this portfolio of clients.

Ideally you’ll have three to five years of commercial experience developing digital transformation and web platform opportunities with clients in some or all of the sectors outlined above.

Working closely with the Account Director and Client Strategy Partner leading the Sector, you will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to income and revenue generation, service delivery, ticketing, membership and audience strategies and demand and how digital can support the wider organisational objectives and mission.

Supported by an Account Director, this role is key to helping to understand our clients, their specific organisational and sector needs and challenges, so that we can bring together the right people and expertise to tackle and deliver against their organisational strategy and objectives.

• To manage client expectations and take proactive measures to ensure that the relationship between the agency and the client is effective and valuable for both sides and address issues are addressed in accordance with this
• To help ensure that we are exceeding client expectations as an agency partner and responding to client needs at all times
• To work collaboratively with the sector delivery team, ensuring new projects are handed over in efficient and timely manner, and setting the project team up for success
• To ensure that support activities are acknowledged, responded to and dealt with, in line with agreed SLA’s
• To act as a first escalation point for clients where issues or concerns about project or support delivery are not being adequately resolved within the project team
• To work with the Account Director to ensure that project briefs/Statements of Work define the client requirements, budgets and timescales adequately and are fully signed off by clients before work commences
• To act as the first escalation point for clients where issues or concerns about project or support delivery are not being adequately resolved within the project team
• To escalate any client issues or challenges in a timely manner, ensuring the right people are notified in order to swiftly resolve
• To manage contractual obligations and risks, including partners delivering work for our clients
• To manage the commercial health of the client accounts, ensuring acceptable client and project level margins are maintained
• Understand the wider needs of our clients beyond our day to day product owners/project lead
• Actively source and validate with the Account Director, events and public arenas where we can promote the manifesto brand and complete outreach and networking
• To ensure all allocated clients have a good understanding of the manifesto proposition and its relevance to their organization
• To develop a deep understanding of specific client and sector challenges and their business objectives, and join regular client touch-points such as client monthly calls and roadmap workshops with the rest of the manifesto team
• To build commercially valuable relationships with key people within the client organizations with a focus on growing our network beyond our immediate client contacts
• To work with your Account Director and sector aligned team members to ensure we’re building a network and promoting our services to key potential customers
• To work with your Account Director and sector aligned team members to ensure we’re…