Policy & Support Officer

Andy File Associates Limited is working as a Recruitment Business on behalf of our client with regards this temporary position of Policy Support Officer.

Policy & Support Officer
Team:
Business Operations
Reporting to:
Head of Business Operations

Location:

Sheffield, S6
Contract Type:
Temporary

Hours:

37 hours a week flexible working
Pay Rate: £18.62 per hour

Role Purpose

This role provides proactive, professional, and confidential support to Executive and Senior Directors, enabling them to operate efficiently and effectively. The postholder plays a central role in ensuring smooth day-to-day operations, supporting strategy delivery, and maintaining high standards of service across the organisation.

Principal Accountabilities

* Acting as first point of contact for internal and external stakeholders

* Managing complex diaries, appointments, meetings and travel arrangements

* Proactively managing inboxes and prioritising urgent matters

* Drafting professional correspondence aligned to organisational priorities

* Delivering high-quality operational and business support to Executive Team and Directors

* Commissioning and supporting production of briefings, reports, and presentations

* Undertaking research and preparing performance analysis reports

* Managing and coordinating specific projects through to completion

* Servicing meetings including agenda setting, minute taking and action tracking

* Leading organisation of directorate-wide events within budget

* Coordinating briefing and speech requests

* Undertaking additional duties as required

Knowledge, Skills & Experience

Essential:

* Proficient in Microsoft Office and internet-based research

* Strong collaborative working experience

* Excellent interpersonal skills, confident engaging at all levels

* Exceptional written and verbal communication skills

* Strategic thinking ability with proactive problem-solving skills

* Strong analytical skills with ability to interpret large volumes of information

* Ability to deliver high-quality work to tight deadlines

* Professionalism in fast-paced, high-pressure environments

Desirable:

* Degree-level education or equivalent experience

* Knowledge of Local Government practice and governance

* Experience drafting presentations and briefings