Operational Excellence Lead

A PE backed, mid-market, services business requires an interim Operational Excellence Lead / Strategy Consultant to undertake the following critical position.

• Work alongside departmental heads across the business to map end‑to‑end processes such as customer onboarding, product/services/tech installation, invoicing, and supplier management, etc.
• Diagnose operational bottlenecks, control gaps and failure points using data, stakeholder interviews, etc.
• Design and document future‑state processes, KPIs and controls, applying consulting‑grade methods (Lean, Six Sigma, process mapping, RACI, etc.) but in a pragmatic, business‑friendly way.
• Build business cases for proposed changes, quantifying impact on cost, service levels, SLAs, customer satisfaction, etc, and present recommendations to ExCo and PE.
• Plan the implementation of agreed initiatives.

• Background in top‑tier management consulting with a focus on operations improvement / senior operational experience in a business services company / experience as an operating professional in private equity.
• Strong preference for prior experience of services businesses where products, technology, or services are installed for clients / on client sites.
• Proven track record of hands‑on process improvement across multiple functions, ideally in process intensive environments.
• Strong analytical and problem‑solving skills.
• Credible and collaborative with operational leaders: comfortable spending time “on the floor” and influencing without direct line authority.
• Practical change management skills and able to create clear process documentation and plans.

Mid‑Senior level

Contract

Finance

Venture Capital and Private Equity Principals