Client Relationship Manager

Location: Poole

Hours: Monday Friday, 08.00am-17.00pm, 40 hours per week, office based

Salary: £35K - £45K plus bonus

Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, Training provided.

The successful Client Relationship Manager will be an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Ideally looking for candidates who have some experience of luxury product sale & distribution.

The successful Client Relationship Manager will:

• Have proven B2B or B2C experience ideally with some experience of luxury product sale & distribution.
• Be comfortable selling via phone and in virtual meetings with both existing and prospective customers
• Ability to build strong long‑term relationships with both customers and colleagues
• Be proactive and keen to develop both product and industry knowledge
• Possess strong commercial acumen (ability to analyse and interpret data) with the ability to negotiate and upsell
• Have a good working knowledge of product creation & delivery, change control, product definition and change management processes
• Possess excellent communication and interpersonal skills

Job responsibilities for the Client Relationship Manager are:

• Build and maintain positive client relationships, both internally and externally
• Nurture an account to ensure it grows to its full potential
• Work closely with clients and be supportive and involved with their strategic planning
• Research and understand product availability and stay up to date on industry trends
• Source products in response to clients requests anticipate future needs
• Analyse each customers accounts to assess and identify opportunities to drive growth and profitability
• Work closely with other departments within the business to ensure customer expectations are met and products are delivered within specified deadlines
• Conduct regular reviews of pricing and opportunities for margin growth and price increases
• Be confident dealing with client enquiries and be able to provide resolutions in a professional and timely manner