Senior Account Manager

We’re looking for someone who can own client relationships – not just manage them. Someone who thinks commercially, acts strategically, and makes our clients feel like they’ve got the best digital partner they’ve ever had.

This is a senior role. You’ll lead on key accounts, drive growth across your portfolio, and set the standard for how we look after clients. You’ll also play an important part in developing the wider Account Management team.

If you’re the kind of person who builds genuine, long‑term relationships – someone who’s equally comfortable in a strategy meeting as they are picking up the phone to sort a problem – we want to hear from you.

Full‑time, permanent position (35 hours a week)

Hybrid – work from our Lincoln or Grimsby offices, or from home.

Must be a UK resident with a valid driving licence.

As Laser Red has grown, so has the complexity of what we deliver and the value of the client relationships we manage. Our average client relationship is over 10 years – that doesn’t happen by accident. It takes people who care about the detail, think ahead, and treat every client like they matter.

We’ve recently brought in a Director of Client Operations & Strategy to lead the commercial side of the business, and now we need a senior account manager who can take ownership of our most important accounts. Someone who can lead on strategy, spot opportunities for growth, and help us raise the bar on how we manage clients across the board.

You’ll also be a key figure in developing the Account Management team – sharing what you know, mentoring where it’s needed, and helping us build a consistently excellent client experience.

Commercial Ownership.

Delivery & Problem Solving.

Team Contribution.

You’ll report to Kevin Oliver, our Director of Client Operations & Strategy, and work alongside the existing Account Management team.

You’ll take ownership of a portfolio of key client accounts and be their main point of contact – making sure they always feel informed, supported, and confident in the work we’re delivering.

Internally, you’ll work closely with our Project Management, design, development, and marketing teams to make sure clients get the best possible outcomes. You won’t be project managing – but you will be the person who bridges the gap between what the client needs and what our delivery teams produce.

You’ll also play an important role in mentoring and supporting more junior members of the Account Management team – sharing your experience and helping us build a team that delivers a consistently high standard.

• Manage and grow relationships with a portfolio of key client accounts
• Be willing to travel for face‑to‑face meetings when it matters
• Lead regular performance and strategy conversations with senior stakeholders
• Translate complex digital work into clear commercial outcomes – clients should understand the value, not just the deliverables
• Build long‑term partnerships based on trust, expertise, and reliability
• Develop and own the digital roadmap for key accounts
• Identify opportunities to improve performance, user experience, and growth
• Lead strategic planning sessions and quarterly reviews
• Make sure what we’re doing for clients ties back to their actual business objectives – not just ticking deliverables off a list

Commercial Ownership

• Manage scopes, proposals, and pricing conversations in line with Laser Red’s rate card
• Identify opportunities for additional work that delivers genuine value for clients
• Ensure work is delivered efficiently and profitably

Delivery & Problem Solving

• Work with Project Managers to unblock delivery issues when they affect the client relationship
• Anticipate risks and address issues before they escalate
• Ensure internal teams have clear direction, context, and priorities from the client side

Team Contribution

• Support and coach junior Account Managers
• Share knowledge and experience to help raise standards across the team
• Contribute to improving how we manage accounts and client relationships as a business

You don’t need to be a developer, but you should feel comfortable…