Plant & Customer Support Co Ordinator

Plant & Customer Support Co Ordinator to be based in Sheffield. 5-month contract initially.

A key member of the plant team with the day to day responsibility of ensuring all requirements from operations and contracts are met within the department SLA guidelines.

• Sourcing and arranging of all operated and non-operated plant items, including the coordination of any breakdowns for all projects and schemes throughout the UK.

• Receive and evaluate requests from site personnel for goods and services via telephone, Oracle and email.
• Place orders/off hires for internal plant when available; order/off-on hire from external suppliers if internal fleet cannot satisfy demand.
• Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system.
• Follow up on all breakdowns, hires and off-hires with suppliers, internal workshops and customers to ensure the request is fulfilled in the agreed SLA.
• Ensure all purchase orders are placed accurately and completed on time to the customer's specification.
• Resolve any invoice/order queries given to them by the Plant Team Leader.
• Innovate ideas and new procedures to resolve any issues within the plant department.
• Document all issues relating to the Plant Hire Desk and escalates them to the Plant Team Leader.
• Build and maintain a good working relationship with all other members of the team, including suppliers and customers.
• Perform general administration duties within the Plant Team.
• Assist with recommendations to increase or decrease the hire fleet.
• Take ownership of any given task and complete it by the agreed deadline.
• Complete the lost hire register daily for all internal plant failings.
• Maximise the utilisation of the internal fleet by communicating with regional depots.

Operate in an open‑and even‑handed manner with all personnel across the business. Treat all who are interacted with with courtesy and respect, embracing differences. Encourage everyone to achieve maximum potential. Proactively contribute to teamwork and cross‑functional working. Listen to each other and share knowledge, enabling the combination of expertise across the business, clients and supply chain. Behave with integrity and demonstrate a professional image at all times.

Always do what is right. Take personal responsibility and accountability for actions, constantly striving to improve and exceed expectations, ensuring safety and quality are never compromised.

• A working knowledge of plant and equipment would be advantageous.
• Previous experience in procurement and plant hire.
• Order placement experience.
• Good IT skills, particularly with Microsoft packages such as Word and Excel.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.