Information Governance & Corporate Complaints Officer

Information Governance & Corporate Complaints Officer

Final date to receive applications: 19 July 2026

Department: Governance & Legal

Employment Type: Permanent
- Full Time

Location: Sheffield Head Office

Reporting To: Information Governance & Corporate Complaints Manager

Compensation: £39,153 - £41,772 / year

• Hours: 37 hours per week
• Contract: Permanent
• Salary: £39,153 - £41,772
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

We are seeking an ambitious Information Governance & Corporate Complaints Officer to join our Information Governance team.

This is an officer role working on critical work streams across Information Governance & Corporate Complaints. It involves providing expert advice, coordinating statutory processes, and working collaboratively across the organisation to embed secure, ethical, and efficient data‑handling practices, thereby driving service transformation and enhancing the citizen experience.

Support the development and implementation of the information governance strategy, policies, and guidance that promote best practices in Information Governance. Ensuring alignment with national legislation and standards, including GDPR and FOI, by contributing to policy reviews, stakeholder engagement, and awareness‑raising activities to ensure SYMCA maintains a compliant, secure, and transparent approach to managing personal and organisational data.

Support the end‑to‑end corporate complaints process, including complex and escalated cases, ensuring fair, proportionate, and evidence‑based resolution, strengthening the organisation’s commitment to learning from feedback, improving services, and upholding the values of fairness, integrity, and responsiveness.

Work collaboratively with teams across SYMCA to embed good information governance and complaint handling practices into everyday work. We are particularly interested in candidates with a background in either Information Governance or complaints.

You will have a strong working knowledge of Data Protection legislation, including the UK GDPR, DPA 2018, and associated guidance from the ICO, including Subject Access Requests (SARs) and other individual rights under data protection law.

You will have an understanding of the Freedom of Information Act 2000, Environmental Information Regulations (EIR), and related statutory obligations.

You will have practical experience in managing data protection or corporate handling and customer resolution in a public sector context.

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of our benefits include -

• Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.
• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave.
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme – Most roles within SYMCA work under the Flexi‑Scheme which allows office‑based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time‑off in the form of Flexi‑Leave or banked Annual Leave.
• Rewarding You
  - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle‑to‑Work schemes.
• Training on the job
  - Support with…