Services Administrator

Job reference 339576

Pay Services Administrator

Starting salary £25,758 plus an annual bonus potential of £1,200 (paid quarterly). 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive employer contribution rates.

Contract:

Full time, fixed-term 12 months.

Location:

Royal Mail, Pond Street, Sheffield S98 6HR
– hybrid working with 4 days in the office and 1 day working remotely.

• Processing and maintaining high volumes of payroll data
• Applying effective checks and controls to ensure payroll accuracy and reduce risk
• Ensuring all payroll activity complies with business policies and statutory requirements
• Delivering Pay Services processes accurately to internal and external stakeholders
• Responding to queries with a professional, customer-first approach
• Identifying and escalating service issues promptly
• Highlighting opportunities to improve processes and enhance efficiency
• Collaborating with colleagues and contributing to team meetings and discussions
• Taking ownership of your development and supporting the wider team

We’re looking for a detail-focused and proactive individual who is confident working with data.

• Experience in payroll administration and an understanding of payroll processes
• A good working knowledge of Excel
• Strong analytical and numerical skills, with experience handling large data sets
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• A proactive approach to improving processes and service delivery
• Strong interpersonal skills and the ability to work collaboratively

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Benefits Account – access to your personal benefits account on our ‘My Bundle+’ platform, with over 800 retail offers
• Your Wellbeing – 24/7 access to services and tools for physical and mental health, financial and social support, and advice (free for everyone)

Royal Mail Group is committed to inclusion and represents the diverse communities we serve. We welcome applications from all individuals, including members of the Armed Forces community, ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date:
Sunday 19th July 2026. The advert may close early if sufficient applications are received.