CRM Manager

Grade 7 - £39,906 to £44,746 per annum (depending on experience)

We have an exciting opportunity to join a fast-paced, collaborative, and supportive Student Recruitment Marketing team,playing a critical role in delivering personalised.targeted student recruitment and marketing activities,as well as providing leadership across a range of business areas to ensure consistent, best practice CRM activity across the full student recruitment journey.

You will work primarily inour CRM system (Microsoft Dynamics), tomanagethedevelopmentofcomplexand dynamiccustomerjourneys which power personalised, targeted marketing activities.

You’llalsoberesponsible fortroubleshootingissues andsystem development forthe CRMsystemand associated technologies and delivering new and innovative ways of working, supporting training and development where required.

You’llwork with the CRM Data and Insights Manager toensure high data quality and integrity in our CRM system, collaborating with teams across student recruitment,marketing and Digital Technology Services.

You’llprovideexpertiseand advice to ensure high data standards, GDPR compliance, and support technical enhancements to enhance performance and user experience.

You are aCRMspecialist with a keen eye for detail and a passion for pushing the boundaries toplan and optimise CRM campaigns to meet business objectives.

You’recomfortable working with relational data and complex audience information to createcustomerjourneys andcan share knowledge andexpertiseto develop and implement a CRM strategy across student recruitment that ensures consistency,complianceandhigh-quality engagements with future students.

We are looking for someone with:

• ExtensiveCRMexperience, ideally with Microsoft Dynamic sand in the context of student recruitment.
• A pro-active approach to usingand developing new systems and software.
• An exceptional communicator and collaborator, with the ability to build relationships anddemonstrateleadership across functional boundaries.
• Experience of navigating complex regulatory environments, with strong working knowledge of GDPR.
• Experience in Higher Education is desirable, along with experience of managing CRM integrations and using data extraction and reporting tools.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.

For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.

The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

For more information, please visit the UKVI Guidance before applying.

We welcome applications for job-share, part-time and flexible working arrangements.

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

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