Head of Business

Head of Business Performance

Job Title:

Head of Business Performance

Department:
Business Performance

Reports To:

Managing Director

Preventx is the market leader in online sexual health and STI sampling services. We work with local authority regions and NHS providers across the UK and are a trusted partner of the NHS. We provide digitally enabled services spanning patient triage, fulfilment, laboratory testing and clinical care.

The Head of Business Performance is a cross‑functional leadership role connecting Operations & Transformation, Finance and Commercial. The role turns operational and commercial opportunities into measurable financial outcomes, bringing together workforce productivity, delivery model design, cost and revenue optimisation, pricing and proposition development, and disciplined benefit realisation.

This role will work across the business to identify where performance can be improved, build robust bottom‑up business cases, challenge assumptions, support implementation and ensure that agreed benefits are delivered into the P&L. The postholder will combine strong commercial and financial thinking with a practical understanding of operational delivery and change.

• Working closely with the Finance team, identify, quantify and prioritise opportunities to improve revenue, margin, productivity and cost-to-serve across the business.
• Translate operational and commercial levers into clear financial impact, supported by robust assumptions, baselines and benefit tracking.
• Maintain a prioritised pipeline of performance opportunities and ensure agreed initiatives progress from identification through implementation to realised P&L benefit.
• Work with Finance to validate benefits, challenge accounting and performance assumptions where appropriate, and ensure improvements are visible in monthly reporting and reforecasting.
• Support month‑end performance review by explaining operational drivers behind financial variances and identifying corrective action.

• Develop and improve workforce planning, productivity and capacity models so that resources are aligned to service demand.
• Support the redesign of operating models, working patterns and delivery processes to improve efficiency, resilience and service performance.
• Build bottom‑up operational models linking demand, capacity, productivity, workforce and cost.
• Work with operational leaders to identify root causes of underperformance and convert analysis into practical, sustainable improvements.
• Support transformation programmes by defining benefits, tracking delivery and ensuring operational changes translate into financial outcomes.

• Partner closely with Finance on budgeting, reforecasting and performance analysis, providing operational insight and bottom‑up challenge.
• Analyse cost bases, revenue drivers, contribution and margin to identify opportunities for optimisation.
• Develop business cases and scenario models that enable faster, evidence‑based investment and performance decisions.
• Provide constructive challenge to assumptions and ensure performance discussions focus on underlying drivers rather than headline variances alone.

• Work with Commercial colleagues to optimise pricing structures, commercial models and contract economics.
• Support proposition development by ensuring new services and commitments are operationally deliverable, scalable and financially attractive.
• Bring robust cost‑to‑serve, capacity, margin and delivery modelling into bids, renewals and commercial negotiations.
• Help demonstrate bid‑winning innovation by translating operational improvements and new delivery models into compelling…