Sales Operations Manager

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As our Sales Operations Manager, you will play a pivotal role in driving the optimisation, efficiency, and scalability of our CRM platform (Hub Spot) across our global Sales and Marketing functions. Reporting to the Senior Revenue Operations Manager, you will act as the operational backbone for our revenue engine, managing high-impact CRM processes, workflows, and integrations while leading and developing a Sales Operations Executive.

• Hub Spot Governance & Strategy: Own the day-to-day management, optimization, and governance of Hub Spot CRM to support core commercial objectives.
• Process & Automation Design: Design, build, and refine CRM processes, automated workflows, custom reporting dashboards, and cross-platform integrations.
• Data Quality & Integrity: Maintain high standards of data governance, segmentation, forecasting accuracy, and pipeline structure.
• Cross-Functional
  Collaboration: Partner closely with Sales Leadership, Customer Success, B2B Marketing, International Business Partners, and Project Management to translate requirements into scalable solutions.
• Team Leadership: Manage and develop junior team members, delegating administrative tasks while nurturing their professional growth.
• Training & Technical
  Support: Deliver hands‑on training, build user confidence across teams, and resolve complex CRM issues promptly.

• Extensive, hands‑on expertise with Hub Spot CRM configuration, custom fields, and automation architecture.
• Proven track record of designing complex workflows and aligning CRM features with Sales/Marketing operations.
• Demonstrated experience in data cleaning, pipeline reporting, segmentation, and system integrations.
• Experience managing or mentoring junior operational team members.
• Strong problem‑solving capability, stakeholder management skills, and a continuous‑improvement mindset.

• Enjoy 33 days of paid time off per year (pro-rata), plus watch your holiday bank grow the longer you stay with us.
• The Ultimate "Me" Day. An extra, fully paid day off dedicated entirely to you. Sleep in, binge a show, or hit the spa. No justification needed, just pure self-care.
• Want to change the world? We’ll foot the bill. Take a fully paid day every year to champion a cause close to your heart.
• Keep your money in your pocket as we give you access to a Westfield Health cash plan. Claim back cash on everyday healthcare like dentist visits, eye care, and physio.
• Big life moments deserve big support. We’ve got you covered with enhanced pay for maternity, paternity, and adoption leave.
• We’re investing in your tomorrow. Secure your future with our boosted pension contributions and total peace of mind through generous life insurance.
• Unleash a world of learning and fun! Get full, complimentary access to Twinkl for you and your family.

If you're ready to optimize our revenue operations, champion Hub Spot efficiency, and empower educators worldwide through Twinkl’s mission, we’d love to hear from you!

At Twinkl, we believe every child deserves to feel loved, supported, and inspired to learn. Created by experienced educators for educators, our mission is simple: to help those who teach by transforming lives through education.

Trusted by teaching communities worldwide, Twinkl provides instant access to an award‑winning library of over 1 million digital and printable resources. Supporting learners from birth through secondary education, our collection spans everything from daily lesson planning and assessments to leadership and wellbeing tools.

We evolve alongside the classroom, adding fresh content daily. And if you can’t find exactly what you need? Just ask. Our world‑class customer service team will create bespoke resources just for you, allowing you to focus on what matters most: inspiring your learners.

Whoever you are, whatever you teach, Twinkl is here for you!