Customer Service Admin

Location: Chapeltown

Location:

Chapeltown Distribution Centre

Hours:

Monday to Friday, 09:00 – 17:00
Pay: £12.50 per hour

Contract:

12-week probation period, with the probability of a permanent position

We have an exciting opportunity becoming available in the New Year for a Customer Services Administrator to join our small, supportive team at our Chapeltown Distribution Centre.
This role will primarily focus on customer returns and customer service administration for both human and veterinary products. As part of a small team, the successful candidate will also receive training in other areas over time to ensure full team cover during annual leave, once they are confident in their core responsibilities.

Key Responsibilities:

Coordinate and administer customer returns to the Chapeltown Distribution Centre in a timely and compliant manner
Work closely with Procurement to ensure Chapeltown requirements are met
Maintain customer service KPIs and trackers
Respond to customer claims within agreed timescales
Act as the first point of contact for customer service-related queries via phone and email
Provide delivery information and documentation, including Proof of Deliveries (PODs), when requested
Record and raise Quality Events where necessary (process deviations)
Escalate complex or urgent customer queries to the Line Manager when required
Assist with the implementation of relevant projects when necessary
Carry out any other reasonable duties as assigned

Health, Safety & Compliance:

Demonstrate knowledge of Good Distribution Practice (GDP)
Take responsibility for personal health and safety and ensure the work area is safe and compliant
Report any health and safety concerns to the Line Manager

About You:

Strong customer service and administrative skills
Confident communicator, both written and verbal
Well-organised with good attention to detail
Able to work effectively as part of a small team
Willing to learn and support other functions when required

If you are a proactive and reliable individual looking to develop your career in customer services within a distribution environment, we would love to hear from you