Receptionist – PDSA Pet Hospital | England

Job Overview

PDSA, the UK’s leading veterinary charity, is recruiting a Receptionist to join their busy hospital in Sheffield. This part‑time role (24.5 hours per week) is key to delivering excellent customer service to clients, supporting hospital operations, and ensuring smooth patient processing.

• Job Title: Receptionist
• Employer: PDSA (People’s Dispensary for Sick Animals)
• Location: Sheffield, England
• Salary: £12.63 – £13.01 per hour
• Contract Type: Fixed-Term
• Hours: Part-Time (24.5 hours per week, flexible with weekend cover required)
• Work Location: On-site at PDSA Pet Hospital

PDSA is the UK’s leading veterinary charity, operating 48 Pet Hospitals and around 120 high‑street shops. Each year, their dedicated teams deliver 2.7 million treatments to 470,000 pets. PDSA combines prevention, education, and treatment to improve pets’ lives, supported by a diverse workforce passionate about animal welfare.

Receptionists are the first point of contact for clients, ensuring they receive sympathetic and courteous service. The role involves managing hospital reception duties, processing clients, handling enquiries, and maintaining accurate records.

• Deliver excellent customer service to clients attending the hospital
• Process clients and maintain PDSA paperwork
• Answer telephone enquiries courteously and efficiently
• Encourage financial contributions from clients
• Work flexibly to cover weekends and team absences
• Support hospital operations in a fast‑paced environment

• Good communication skills and excellent telephone manner
• Organisational skills and ability to work in a busy environment
• Resilience and flexibility to adapt to changing demands

• Previous office experience
• Word processing skills
• Experience using computerised record systems

• £12.63 – £13.01 per hour
• Flexible working options
• 25 days holiday (excluding Bank Holidays) with option to buy/sell up to 5 days
• Special leave days:
  Volunteering Day, Celebration Day, Wellbeing Day
• Generous pension schemes (auto‑enrolment or contributory, 5–10% contributions)
• Life Assurance (4x annual salary)
• Employee Assistance Program and Online Wellbeing Centre (24/7 support)
• Discounts on retail, holidays, and more via the fetch platform

PDSA is committed to diversity, inclusion, and family‑friendly policies. They aim to create a workplace free from discrimination, where all individuals can thrive. Reasonable adjustments during recruitment are available upon request.

to Apply directly via the PDSA careers portal
.

Not specified – vacancy may close early if sufficient applications are received. Early applications are encouraged.